Our Commitment and Promise
We are committed to providing you with a complete selection of massage products that will provide you the best quality of life right in the comfort of your own home. Customer satisfaction is our highest priority and that means you will be completely satisfied with your purchase from Your Back Reief.
We will stand behind what we sell and promise you a good online shopping experience.
We would value any input or suggestions from you our customers, please call us
at: 1-507-450-4310 or e-mail us at willa@yourbackrelief.com
Privacy Policy
We at Your Back Relief respect your privacy. When you place an order with us we will collect your basic information including your name, address, phone number, e-mail address, and your credit card information. We will use this information to process your order and answer any questions you may have. We will only share this information with the manufacturers themselves and the companies used in the shipping of the products.
Security Policies
Shopping at Your Back Relief you never have to worry about credit card safety. It's our guarantee that every transaction that you make will be safe. Statistics show that online purchases are safer than using your credit card at a restaurant or store. Technical experts state that online purchases are safer than traditional credit card transactions. The reason being is that each transaction's information will be encrypted into a scrambled message that can only be decrypted by an authorized computer.
My Order
After your payment has been processed we will contact you via e-mail regarding the status of your order. Including when it was shipped and its estimated delivery date.
If you have any questions regarding the status of your massage product, please call us at 507-450-4310 or contact us by e-mail @ willa@yourbackrelief.com
Invoices
We are unable to include an invoice or packing receipt due to the fact that our products are shipped directly from the manufacturer. Many of our products are purchased as gifts in which case you do not want the recipient receiving any sort of documentation of the price.
Shipping
Shipping time and cost will vary; the manufacturers that we do business with have different policies regarding shipping.
Your order will be processed as soon as we have received payment.
We only ship within the continental United States.
Shipping Time Frames
Normal shipping will occur after we have received payment. Most shipping will occur in 2-5 days.
Standard delivery times for our massage chairs will vary by location, but expected days are between 5-10 days.
Shipping Cost
Shipping cost will vary due to weight, size and method of delivery.
Feel free to call us with any questions regarding shipping on the massage products.
507-450-4310
Cancellation Policy
Customers have 24 hours to cancel an order or until the order has been shipped.
Returns
We believe that you will be pleased with the massage products that you have purchased from Your Back Relief. However sometimes there is a need for an exchange or
return. Returns must be made within 30 days of receipt for a full refund, less any
shipping charges that were incurred. The cost of the initial shipping and return
shipping is the responsibility of the customer. All returns over $100.00 must be
insured. For all non-defective returns a 20% restocking fee maybe incurred at our
discretion.
The first step to any return is to contact us at 507 450 4310 or e-mail us at
willa@yourbackrelief.com.
We will supply you with detailed instructions as to where to ship your item. Our
suppliers are located all over the country and some will not accept returns at their
facilities. (This does not mean that we will not accept your return.)
All returned items must be in new, unused condition and packaged in the original
manufacturer's box. All paper work must be returned also. If the returned item is not
returned in above condition and is not saleable it will be retuned to you and no refund
or exchange will be made.
Note: We are not talking about goods you received that were damaged.
Damaged Items
It is our customer’s responsibility to inspect your fountain when you receive it. If the
shipping material is obviously damaged you must immediately notify the carrier, UPS, Fed Ex, or other delivery companies of the damage.
Damages must be reported within 5 days of receipt and it is the customer’s responsibility to notify the delivery company of damages incurred with shipping. Keep the shipping materials; they maybe needed to show the shipping company.
Please notify us immediately of any damages so we can advise you on how to proceed.
507-450-4310
willa@yourbackrelief.com
Manufacturers Warranties
Please note that all products that carry a warranty noted on product description details refer to the Manufacturer Warranty. See individual products for details.
